Frequently Asked Questions

Orders

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information to complete your order.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at novacoco.support@gmail.com if you need to make changes.

How do I use a discount code?

Enter your discount code at checkout in the "Discount code" field and click Apply. Only one discount code can be used per order unless otherwise stated.

Shipping

How long does shipping take?

Standard shipping takes 7–14 business days. Expedited shipping takes 3–7 business days where available.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $100.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Visit our Track Order page for more details.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. Visit our Return Policy page for full details.

How long does a refund take?

Refunds are processed within 5–10 business days after we receive and inspect your return.

Products

Are your skincare products safe for sensitive skin?

Many of our products are formulated for all skin types, but we recommend checking the product description and ingredients list. When in doubt, do a patch test before full use.

Are your products authentic?

Yes, all products sold on NovaCoCo are 100% authentic and sourced from verified suppliers.

Contact

How can I reach customer support?

You can email us at novacoco.support@gmail.com or visit our Contact page. We aim to respond within 1–2 business days.