Return Policy

Last updated: August 2026

At NovaCoCo, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

Opened skincare or beauty products
Items marked as final sale
Gift cards

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will replace it at no extra charge. Please contact us at novacoco.support@gmail.com with a photo of the damaged item.

How to Start a Return

To initiate a return, please email us at novacoco.support@gmail.com with your order number and reason for return. We will provide you with return instructions.